When you choose Hoshey, youre getting an integrated team that does its work seamlessly.IT Engineers will not only support but also design and customize solutions.
1) A platform to manage all customer tickets in one place
2) An App that can track, collect, categorize, prioritize, assign, and resolve incoming tickets to deliver a personalized customer support experience
3) The user can change the status of the ticket to in in-progress or resolved
4) The user can create a ticket for himself.
5) The user can chat with the technician based on the ticket created to resolve the issue.